CEO Blog

Customer Service and Warehouse Operations are the unsung heroes of just about every successful business.

Stop distracting your customers and give them what they want.

- Black Friday / Cyber Monday Content - We have made it to the other side of mayhem with Black Friday and Cyber Monday now behind us.

There is some obligatory ‘we must send an email’, so rather than send one on Thursday, I thought I would wish you a happy Thanksgiving today.

In ecommerce there are so many metrics you can follow, it’s easy to literally get lost. In SaaS it isn’t much different. No one is short on data.

Last week I wrote about when someone gets to the point of sending a cancel email but doesn't really want to cancel and many were confused by the post.

This is where a great support and account management team is your friend, not your foe. They live and breathe to take care of problems and each and every customer.

The problem they ran into is simple and something everyone reading can avoid.

As a CEO, I don’t really produce tangible things, nor am I responsible for any one thing. It means to have vision and make decisions.

We all witnessed Facebook going offline for 5 hours, which was caused by human error. This is something all software companies encounter.

- Black Friday / Cyber Monday Content - For the last 18 months nothing has been normal, but what is striking me as the biggest surprise is the supply chain problems that rely on overseas factories.

In almost everything we do there should be a feedback loop and in business this is what should be driving decisions and change...