Why did you merge?
With a combined 32 years of experience providing online retailers with the tools to build great ecommerce sites, Searchspring and Nextopia have successfully worked in competition to advance the technology that is available to marketers and merchandisers. By combining these brands, we are able to provide our community with faster product innovation, access to educational and best-practice resources refined through decades of experience, and the backing of a powerful customer success organization. Through this combination of teams, knowledge, and technology, our mission is to empower online retailers to build better shopping experiences. For more, read our CEO manifesto.
Does this mean I’m going to be forced to change the technology I’m using?
No. With the resources and expertise of the combined team, the Searchspring and Nextopia roadmaps are merging to build a platform which includes all of the best features of both, and more. During this period of time, both platforms will continue to operate as they currently do and will be maintained and supported to the highest standard.
Do you plan to buy more ecommerce SaaS companies?
We are on a mission to empower online retailers to build better shopping experiences. That means constantly looking for new ways to expand the power of our platform, whether through new builds or acquisition.
What does this mean for my existing contract?
The terms of your existing contract will not be affected. If you have questions about the specifics of your contract, please reach out to your Customer Success contact.
Will my billing change?
In 2019, Nextopia rolled out an improved billing platform for all customers. At that time, Nextopia customers received an email encouraging you to sign in to new billing and confirm your information. If you have not done so, or have questions about your bill, our team can be reached at firstname.lastname@example.org.
Searchspring customers will not experience a change in billing.
Who do I contact for support?
All of the support channels that you are accustomed to will remain open for your convenience. For Nextopia customers, continue to contact support through the Nextopia Control Panel or email@example.com. For Searchspring contact firstname.lastname@example.org.
We are in the process of onboarding with Nextopia. Does this mean we have to start over with Searchspring?
Not at all! We know that you purchased Nextopia for a reason and will continue to deliver to the standard that was promised. If you would prefer onboarding with Searchspring, please reach out directly to your Customer Success contact to discuss your account.