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Infrastructure Sub-Processors

Searchspring operates worldwide infrastructure in co-location and server hosting facilities of our infrastructure partners together with industry leading cloud service providers. Searchspring owns and controls logical access to the infrastructure maintained by the entities set forth below, while these entities maintain the physical security of the servers, network and the data center.

Entity Name Entity Type Corporate Location
Amazon Web Services, Inc. Cloud Service Provider United States
Google, LLC Cloud Service Provider United States


Service Specific Sub-Processors

Searchspring works with certain third-parties to provide a specific functionality within its Services. These third- parties are Sub-Processors with limited use indicated below and access to Service Data in order to provide the relevant functionality.

Entity Name Entity Type Corporate Location
Sumo Logic, Inc. Sumo Logic provides unified log aggregation reporting and analytics used by our team to monitor, secure and diagnose production problems. The primary information that Sumo Logic has access to is information included in web and API requests, including IP addresses, and internal system log messages. United States
Oracle America, Inc. Oracle’s Dyn DNS services provides DNS resolution for Searchspring’s domains. The primary information that Dyn has access to is IP Addresses. United States
PagerDuty, Inc. PagerDuty provides monitoring and alerting services to our infrastructure and engineering teams. PagerDuty processes internal log messages and sends email or smartphone alerts that may include Service Data or Service Personal Data. United States
SendGrid, Inc. SendGrid provides email delivery services. Searchspring leverages SendGrid to send internal and customer email notifications. SendGrid receives user email addresses that need to be notified by Searchspring and processes messages that may contain Service Data or Service Personal Data. United States
Intercom, Inc. Intercom provides user tracking and user messaging tools to software developers. Searchspring leverages Intercom to track usage and message users inside the Searchspring management console. Intercom has access to authorized user email addresses, IPs, user agents and cookies. United States