99.9 %

Uptime

Over the past 180 days

99.8 %

Approval Rating

Past 3 months 846 surveys

4.7 hours

Avg. Response Time

Support desk stats M-F

What good is the software if you don't know how to use it?

We make sure you have everything you need, every question is answered, and that you’re getting the most out of SearchSpring.

In-house support

All support staff members are local SearchSpring employees that know the product and our customers.

Seniored support staff

Support staff members are developers and engineers that are intimately familiar with the product and how it works.

White-glove integration

Our support staff carefully walks you through every step to get SearchSpring up-and-running on your site.

Dedicated account executive

A dedicated account executive is provided so that you always know who to call when you're in trouble.

Phone & email support

Live phone support and e-mail support are available so that you can get in touch with us whenever and wherever you are.

No additional cost

We don't bill our customers for their support tickets. We stand by our product.

Last year, we set internal goals to expand the reach of The Chivery. As a media and commerce company, the shopping experience is very important to us and to our fans. We wanted to make sure that our sites and mobile apps delivered the same great shopping experience. Since we’ve had such great success with SearchSpring, we trusted them to expand and bring their relevancy to our new mobile app.

Zach Lee - Sr. Director

thechivery.com

90 Day On-Boarding

90 Day On-Boarding

Our 90 day on-boarding process is designed to educate our customers on the best way to use SearchSpring to get the best results possible.

On Going Technical Support

On Going Technical Support

Technical support doesn't end after integration. We stand by our product and our customers to ensure everything is working as expected.

On Going Business Support

On Going Business Support

We want you to feel satisfied with how SearchSpring affects your bottom line. Your account executive works with you to ensure your ROI is in line with expectations.

Email Support

Electronic responses within a few hours for non-critical issues.

Phone Support

Immediate responses for business-critical issues.

In-App Live Chat

Immediate access to support for quick questions.

Knowledge Base

Access to an extensive library of SearchSpring documentation.

As a company with a brand new format in a web site, there are plenty of unknowns and I can only keep asking for answers to fix things. Searchpring's technical help has been so supportive and efficient. Everything gets taken care of immediately. I am getting spoiled as I have another company that should learn from Searchspring. We appreciate all of their help. - Andrea, Gr8Gear.com

Andrea Gr8Gear.com

Customer Since 2014

There were a few reasons I went with Searchspring and am glad I did. First, their dashboards and reports are easy to use and read. Secondly their team is constantly working on improving their product and it's nice to be kept in the loop along the way as the platform evolves. Their support is very responsive and has been excellent in helping fine tune my search to meet the specific requirements of my product catalog.

Jason VogueWigs.com

Customer Since 2016

  • moen
  • lulus
  • tafford
  • the chivery
  • 360 cashmere
  • BTO Sports
  • Tool Up
  • vintage tub and bath