There are several reasons why The White Room recommends Searchspring, including how easy it is to use, the back-end functionality, and the level of service provided by the Searchspring team. O’Connor appreciates how Searchspring’s in-house developers take every ticket seriously and are always happy to answer questions and make suggestions or changes.
“I love that you can just submit a ticket and get a resolution. No matter who is on the answering end at Searchspring, they are knowledgeable and just solve the problem. Searchspring puts Customer Support at the forefront and it shows. They also have some of the most talented developers I have worked with over my 20 year career.”
– Rory O’Connor, Web Developer & Owner, The White Room
Searchspring also has features that help streamline The White Room’s work. This includes the ability to bulk-import feeds and receive a “success” or “fail” response to eliminate gaps in the process and address issues immediately.
One of O’Connor’s personal favorite features is Searchspring’s admin panel saying it “lets you do everything you need to do,” such as changing and adding new facets. The admin panel also dynamically recognizes categories in the feed, displays insights, and enables the client to easily create merchandising campaigns, set rules, and implement personalization.
Some of the most popular features with The White Room clients include:
- Drag and Drop Merchandising
- Inline Banners
- Landing Pages