The ecommerce industry is a fast moving industry. Intel Roundup helps figure out what is happening that has a big impact on your business. For example, China’s appetite for ecommerce shopping knows no limits. Or, the fact that advanced analytics tools continue to remain at the top of the wish list for ecommerce merchants.

We hope you enjoy this roundup of recent industry intelligence and use it to inform your decisions.

P.S. your coworkers might thank you for forwarding this their way…

Consumer Behavior

• Nearly 60% of consumers will use a mix of online and in-person shopping for the holidays, but just 13% plan to shop entirely in physical stores, while 24% plan to shop entirely online. – See here
• 63% of consumers agree that personalization is now part of the standard service they expect. – See here
• For 37% of consumers, personalized offers or messages presented by brands will make them even more likely to purchase or use services from that brand in the future. – See here
• 33% of consumers become very frustrated when a company sends them offers that aren’t relevant to them or that they wouldn’t be interested in. – See here
• 37% of consumers will no longer do business with a company that doesn’t offer a personalized experience. – See here
• 73% of consumers believe that brands are struggling to meet customers’ rising expectations for a personalized experience. – See here

Ecommerce Growth

• Retail sales during the holiday season could rise 7% to 9%, according to the latest projections from Deloitte. In total, sales could reach up to $1.3 trillion. Deloitte projects ecommerce sales could grow 11% to 15% year over year, or up to $218 billion. – See here
• Asia Pacific and Australasia could generate an additional $68.5 billion in ecommerce sales By 2025. It’s estimated that Asia Pacific and Australasia’s online sales expansion will account for more than 45% of global e-commerce growth from 2020 to 2025. – See here
• During 2020-2025, ecommerce in Asia will account for more than half of the absolute value growth of the global retail sector. That equates to USD1.36 trillion of absolute value growth. – See here
  74% of global industry professionals working for retailers and consumer brands said in an October survey that they expect the crisis-led rise in online shopping to become permanent. – See here
• China ecommerce to top $3.3 trillion in 2025. GlobalData predicts strong growth of 17.2 percent this year, as consumers increasingly shift from offline to online. Between 2021 to 2025, the size of the ecommerce market is expected to grow at a strong compound annual growth rate of 11.6 percent between 2021 and 2025 to reach 21.4 trillion, or $3.3 trillion in 2025. – See here