Trustpilot is an open, consumer-facing review community that empowers collaboration between merchants and shoppers. Their platform allows brands and retailers to collect, respond to, analyze, and showcase customer feedback on-site.
A Platform Built on Trust and Transparency
Founded in 2007, Trustpilot‘s mission is to be a symbol of trust. Their focus is to create a safe space for authentic review experiences that consumers can trust. Trustpilot believes an open conversation means no censorship, giving shoppers the confidence to share experiences.
With Trustpilot’s automation tools, merchants can easily invite shoppers to leave verified reviews after making a purchase. Brands are able to leverage their customer feedback to increase site traffic, drive conversions, and reduce return rates.
Search Functionality is Key for a Positive User Experience
“For brands, an effective site search tool keeps shoppers on-site longer and can increase the average cart value”, says Tom Balanda, Partnerships at Trustpilot. “For shoppers, it’s important that they can find the products that fit their individual needs”.
A Partnership That Just Makes Sense
“Trustpilot loves working with Searchspring as a partner! It makes perfect sense: Trustpilot drives more traffic to the site, and Searchspring keeps shoppers on-site longer. Together, we help shoppers through the customer journey each step of the way.” Tom Balanda, Partnerships at Trustpilot
If you would like to learn more about Trustpilot’s platform, please reach out to Tom Balanda at tba@trustpilot.com.
