The momentum of mobile commerce continues to build. No longer just a trend, m-commerce is a cornerstone of the ecommerce landscape that retailers must master to deliver the exceptional shopping experiences today’s mobile-first consumers demand.
According to Searchspring’s report, “Thrive in ’25: Achieving Ecommerce Success Through Data-Driven Strategies and Trends,” mobile usage among shoppers increased by 35% last year, with 41% of ecommerce businesses identifying mobile commerce optimization as a top priority this year. During Cyber Week 2024, mobile orders accounted for 35% of total sales, underscoring mobile’s importance as a critical component of the ecommerce experience.
Achieving ecommerce success requires implementing mobile commerce best practices in the areas of product discovery, merchandising, and personalization. Below you’ll find ways to optimize these crucial segments and provide consumers with world-class mobile shopping experiences.
The Mobile Commerce Landscape
Mobile commerce revenue exceeded $2 trillion in 2024, representing more than half (57%) of all retail ecommerce sales and showcasing how consumers’ shopping habits have evolved.
Current Trends and Statistics
In 2024, shoppers used their mobile devices for 77% of retail website visits, with smartphones accounting for 68% of online orders worldwide.
Why Mobile is the Future of Retail
Mobile commerce continues to go through growth spurts year after year. Experts predict it will make up 63% of all ecommerce sales by 2028. This growth is driven by the fact that the average time people spend daily on mobile—not counting talking on the phone—reached an average of 4 hours and 30 minutes last year and is very likely to continue to increase this year and beyond.
Common Challenges Faced by Ecommerce Retailers
Retailers still face some big hurdles in mobile commerce:
- Desktop conversion rates are higher at 4.81% compared to mobile’s 2.25%
- Cart abandonment on mobile hits 85% while desktop sits at 75%
- Users abandon 76% of ecommerce apps within a week after downloading
Mobile commerce remains vital for retailers despite these challenges, especially when considering that 60% of US adults say mobile shopping is a must-have for convenient online shopping. As mobile commerce continues to evolve and as consumer priorities and technology advance, retailers who handle these challenges well and tap into mobile’s growing influence in ecommerce can get an edge on competitors.
Mobile Commerce Best Practices for Product Discovery
Mobile commerce platforms need intuitive product discovery capabilities to improve customer experiences and boost conversions. Research shows that 42% of consumers start their online shopping journey with a search engine, making search vital to success in mobile commerce.
Optimize Mobile Search Functionality
Search functions are the driving force of mobile commerce, as consumers often shop on the go and convert when they can quickly and easily find products. With three out of four shoppers leaving a site within two minutes if they can’t find what they want, optimizing mobile product search to make items easily findable helps differentiate a brand and increase customer satisfaction and loyalty.
Implement Visual Search Capabilities
Visual search technology has become a breakthrough feature in mobile commerce. Users can search for products with images instead of text, which works particularly well for fashion and home décor where visual elements play a significant role.
Streamline Navigation
Thirty-seven percent of ecommerce website visitors leave due to poor navigation. Mobile navigation requires careful attention to detail, including:
- Clear category organization with easy-to-use menus
- Sticky navigation bars that can boost conversions by 10%
- Touchpoints of at least 1cm x 1cm for interactive elements
- Mobile-friendly menu structures with scrollable options
Leverage AI-Powered Recommendations
AI-powered recommendation systems analyze customer interactions to provide personalized suggestions. These systems power features like “frequently bought together” and “complementary products” in apps, SMS, and email channels.
Enhance Product Filtering and Sorting Options
Filter options significantly impact the mobile shopping experience. Studies show that immediate feedback during filter selection helps users make better decisions. Showing the number of available products for each filter option helps customers more effectively narrow their search.
Mobile Commerce Best Practices for Merchandising
Top mobile commerce platforms rely on a strategic merchandising approach that includes the following key areas.
Dynamic Merchandising
Automated merchandising systems update inventory displays and adjust pricing based on live data. Ecommerce retailers can keep product information and pricing current, which mobile shoppers need for quick access to accurate details.
Mobile-Friendly Product Pages
Mobile product pages need to be simple and efficient, as well as load quickly. Retailers should create clear category structures and make interactive elements easy to tap. Presenting information in digestible formats is critical considering that mobile shoppers usually skim content quickly.
High-Quality, Zoomable Product Images
High-resolution product images are another mobile commerce best practice, but many ecommerce retailers have trouble showcasing products effectively. Research shows that 40% of ecommerce stores don’t support basic mobile features like pinch-to-zoom or double-tap functionality. Simply adding image enhancement features can significantly boost conversions.
Video Content for Product Showcases
Videos have become a vital tool for product demonstration. In fact, 91% of consumers watch videos to learn about products before buying online. These videos should showcase key features while loading quickly on mobile devices.
Mobile-Optimized Product Bundles and Upsells
One-click functionality helps shoppers accept upsell offers more easily. Ecommerce retailers can boost average order values by suggesting complementary products at key points in the customer’s mobile shopping journey.
Strategic Promotions
Coupons, discounts, and promotions, such as free shipping or a percent off a certain purchase threshold, remain powerful incentives for online consumers—including mobile shoppers. Consider offering special promotions reserved only for mobile shoppers to further incentivize their engagement.
Mobile Commerce Best Practices for Personalization
Personalization is critical for successful mobile commerce. Studies show that 80% of consumers buy more when they receive tailored experiences.
Leverage Information for Tailored Experiences
Ecommerce retailers can boost customer participation by analyzing browsing patterns, purchase history, and priorities. Personalized recommendations increase revenue by enabling shoppers to find products that align with their interests and driving up cart values.
Implement Location-Based Personalization
Location-based services create hyper-local experiences. Studies report up to 45% click-through rates for location-based messaging. Retailers can customize product catalogs and promotions based on regional priorities, weather conditions, and local trends.
Create Personalized Push Notifications
Push notifications become powerful engagement tools with proper personalization. Studies show that rich media formats can increase notification open rates by 25%. Successful notifications deliver timely, relevant content based on user behavior and preferences.
Customize Product Recommendations Based on Browsing History
Product recommendations driven by browsing history work exceptionally well. Tailored suggestions increase sales by 4.6 times on all devices. These recommendations create engaging mobile shopping experiences that keep customers learning about products longer.
Enhance Loyalty Through Customization
Personalization substantially benefits loyalty programs. In fact, studies show that 84% of consumers value individual recognition over being treated as a number. Customized rewards and tailored milestones strengthen customer relationships and drive repeat purchases.
Privacy Considerations
Ecommerce retailers must balance personalization with privacy protection, including:
- Collecting only required data for personalization purposes
- Implementing transparent data practices and clear consent mechanisms
- Encrypting customer data during storage and transmission
- Providing simplified opt-out procedures for customers
Measuring Mobile Commerce Success
Winning at mobile commerce depends on how well retailers track and measure performance through data analysis and optimization. Mobile commerce best practices include regularly monitoring mobile commerce metrics and making data-driven decisions to significantly increase customer engagement and conversions.
Key Performance Indicators (KPIs) to Track
A few of the most important mobile commerce metrics include:
- Monthly active users (MAU) and daily active users (DAU)
- Average session length and depth
- Customer satisfaction score (CSAT)
- First response time and resolution time
- Net promoter score (NPS)
Analyze Customer Behavior
Understanding how shoppers behave helps ecommerce retailers make more informed decisions. Research shows that analyzing customer interaction data helps retailers spot engagement patterns and improve their mobile commerce strategy. Retailers can learn about friction points by tracking customer experiences and understanding how specific features impact their overall engagement with the brand.
A/B Testing Strategies for Mobile Commerce Optimization
A/B testing is a vital part of improving mobile commerce performance. To get the best results:
- Set clear objectives and metrics upfront
- Consistently monitor test progress
- Analyze data through the most applicable lens
- Make informed decisions based on results
A/B testing works best with constant experimentation and refinement. Studies show that companies using regular A/B testing grow twice as fast as others. This step-by-step process helps retailers improve their mobile commerce platforms based on real shopper preferences and behaviors.
Creating an Actionable Mobile Commerce Strategy
The right mobile commerce strategy starts with a detailed look at current capabilities and future opportunities. Retailers that regularly review and adjust their mobile presence typically see a higher success rate in their mobile commerce initiatives.
Conduct a Mobile Commerce Audit
A full picture of mobile commerce explores:
- User experience across devices and channels
- Technical performance metrics
- Content delivery systems
- Security protocols
- Payment processing capabilities
Which Mobile Commerce Projects Come First
Retailers should review which mobile projects will deliver the best return on investment to determine priorities. Key areas include:
- Customer experience improvements
- Technical infrastructure upgrades
- Security improvements
- Mobile commerce optimization for content delivery
- Payment system optimization
Smart Resource and Budget Planning
Data-driven budget planning can provide optimal returns on mobile commerce investments. Retailers that use analytical insights for budget planning can grow twice as fast compared to traditional methods.
Mobile commerce best practices for budget planning include constant monitoring and adjustments based on performance metrics. The focus can be on quick wins or long-term growth, but retailers should be flexible with their resources. Research proves that a 70-20-10 split between proven channels, promising initiatives, and experimental projects works best.
The timeline should line up with what ecommerce retailers can realistically manage on a day-to-day basis and what the market demands. The mobile commerce development and execution strategy should include a clear roadmap that shows key milestones and deliverables.
Final Thoughts
Mobile commerce is no longer optional. It’s reshaping retail’s digital transformation and is essential for ecommerce success. Statistics and growing consumer adoption prove this trend. By mastering product discovery, merchandising, and personalization, ecommerce retailers can create engaging mobile shopping experiences that drive conversions and build customer loyalty.
Evidence-based decisions are crucial for mobile commerce optimization. Retailers can improve their mobile strategies and customer experiences by systematically measuring and intelligently acting on KPIs. Smart resource planning and regular performance tracking help retailers maximize returns on their mobile commerce investments.
Success in mobile commerce requires constant adaptation and improvement. Retailers that adopt new technologies and tactics while focusing on consumers’ needs can put themselves on a strong growth trajectory in our mobile-first retail world. A steadfast dedication to every aspect of mobile commerce—from the original product discovery through final purchase—can create a lasting competitive advantage in mobile commerce.
Ready to take your mobile commerce strategy to the next level? Download Searchspring’s report, “Thrive in ’25: Achieving Ecommerce Success Through Data-Driven Strategies and Trends,” for more insights, best practices, and actionable tips.
