APAC – Website Search – Is Your Website Search Functionality Helping or Hindering the Shopping Experience?
Your success as an online retailer all comes down to the shopping experience. Help customers quickly find what they want, and you’ll turn browsers into buyers. Complicate the buying journey, and they’re a click away from competitors.
Your shoppers expect seamless shopping experiences. Their needs are always evolving, and your website search functionality must keep pace.
Searchspring helps us optimize our customer experience on-site primarily via the easy-to-use and algorithmic merchandising tools. The icing on the cake is their first-class team, who are constantly working through solutions with us, ready to support, and possess the ability to change code around our complex data needs.
Great communication with the Search Spring team, always there to help when we need them and happy to troubleshoot any issues we have. Also very proactive in helping get new initiatives off the ground and finding solutions to any on-site issues.
The tool offers great features, and the user interface is easy to use.
Excellent support by our customer success manager Jacinda Delaney. She is amazing and always super helpful. Very proactive and trying to get the best out of the tool for our websites.
Anticipate your shoppers’ needs the moment they start typing. Searchspring’s website search with autocomplete uses intelligent search functionality to show shoppers what they want.
Tailored lists of suggested matches adapt as shoppers continue typing, aiding product discovery and elevating the shopping experience.
Searchspring’s intelligent search observes customer behaviours to know what they want. As a result, the right products appear at the top of search results pages - right in the line of sight.
AI learning adapts to what shoppers like or don’t like, constantly refining what they see in search results pages.
Get your shoppers to the checkout faster. Faceted search enables customers to use multiple advanced filters to refine their product search results.
Particularly for online retailers with large catalogues, faceted search makes the product discovery journey one that shoppers love embarking on.
Searchspring takes the hard work out of knowing your customer intent, interests, and product search trends. Our intuitive dashboards reveal what shoppers are looking for, what they’re buying, and the most valuable products being purchased.
Uncover opportunities to refine faceted search options and continually improve your shoppers’ on-site search experience with product search insights.
A personalised, smart search experience is proven to lift AOV. When shoppers enjoy the journey, they’re also more likely to return and re-convert, increasing your CLV.
Help your shoppers find what they need, convert faster, and be incentivised to come back, knowing they’ll have an outstanding on-site search experience.
“For us, the power of Searchspring is its ability to read between the lines, understand our shoppers’ intent, and use smart logic to help customers discover products they’ll love. The platform also helps us make informed decisions, removing the guesswork from what we think shoppers want and showing us what they really love.”
– Alicia Davis, Digital Project Specialist
Learn More About Delivering the Ultimate Website Search Experience
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